Shipping policy
Shipping Policy
Thank you for shopping with 2 Optimal. Many of our products are made to order, which helps us reduce waste and avoid unnecessary inventory.
Order processing
Orders are generally prepared for shipment within 2–5 business days. Processing times may be longer during holidays, product launches, or periods of high order volume.
You’ll receive a shipping confirmation email with tracking information when your order ships.
Estimated delivery
After fulfillment, estimated delivery times are:
- United States: 3–10 business days
- International: 5–20 business days
These estimates do not include processing time. Delivery dates aren’t guaranteed and may be affected by the carrier, customs, weather, or other circumstances outside our control.
Multiple shipments
Products may be fulfilled from different facilities. If your order contains multiple items, they may arrive separately. You’ll receive tracking information for each shipment when available.
Address changes
Please review your shipping address carefully before placing an order. If you need to request a change, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may be unable to change or redirect it.
Customers are responsible for additional shipping costs caused by an incorrect or incomplete address.
International orders
International customers are responsible for any customs duties, import taxes, or handling fees charged by their country. These charges aren’t included in the product or shipping price.
Delayed, lost, or damaged packages
Carrier delays can happen after an order ships. If tracking hasn’t updated for several days or your package appears lost, contact us so we can help investigate.
If an item arrives damaged or incorrect, contact us promptly with your order number and clear photos of the item and packaging.
Contact us
For questions about an order or shipment, contact us through the contact information provided on our store. Please include your order number so we can assist you faster.